COVID-19 Response

Authority Operations

The Authority’s business operations have returned to normal arrangements. For all enquiries please contact us via email at enquiry@actleave.act.gov.au or call us on (02) 6247 3900. Our office is open between 8.30am – 4.30pm Monday to Friday. Any changes to these arrangements will be updated via our website.

COVID-19 Disaster Payments

For guidance on how to report wages for workers receiving COVID-19 Disaster Payments, please go to https://actleave.act.gov.au/covid-19-disaster-payment/.

JobKeeper Guidance

For guidance on how to report wages for workers receiving JobKeeper payments, please go to https://actleave.act.gov.au/jobkeeper/.

FAQ

Are there any delays expected for making long service leave claim payments?

The Authority is currently maintaining normal processing times for claim payments (usually within 10 business days of any required information being received/confirmed with past employer/s or interstate jurisdictions).

How do I make a long service leave claim?

You can check if you have reached an entitlement by logging into our Worker Portal.

If you have reached an entitlement, you can download a claim form from our website by visiting one of the pages listed below, complete the claim form and submit it to us via email at enquiry@actleave.act.gov.au.

Can I submit a claim as a precaution and then cancel it?

While we understand that circumstances are changing rapidly at this time, to avoid the potential for overpayments or putting unnecessary pressure on our resources, we request that you wait until you have made a conclusive decision to proceed with your claim before submitting a claim form.

What happens if I can’t lodge my quarterly return by the due date?

The Authority has provisions to offer Employers an extension of time for lodgement and payment of quarterly returns. If you think you may be unable to lodge and pay your return on time, please contact us on or before the due date at enquiry@actleave.act.gov.au to request an extension of time.