The Authority has modified its business operations in response to the evolving COVID-19 situation. As the situation continues to evolve, we will provide updates via our website.
Key Changes to service delivery:
- As of Thursday, 12 August 2021 2:30 pm, the Authority has temporarily stopped providing in-person assistance to clients at our office. We encourage our clients to contact us via email at firstname.lastname@example.org or call us at (02) 6247 3900 and leave a message.
- The 20 weeks waiting period for “leaving the industry” claims (Construction and Cleaning schemes) is currently being waived throughout the COVID-19 emergency declaration made under the Public Health Act 1997. The mandatory 20 weeks waiting period will only be waived while the COVID-19 emergency declaration is in force.
Early access to portable long service leave
The Minister for Industrial Relations and Workplace Safety announced last year a new portable long service leave entitlement for workers who have been impacted by the COVID-19 pandemic. This entitlement continues to be available during the ACT lockdown.
For guidance on how to report wages for workers receiving JobKeeper payments, please go to https://actleave.act.gov.au/jobkeeper/.
Are there any delays expected for making long service leave claim payments?
The Authority is currently maintaining normal processing times for claim payments (5-10 business days).
How do I make a long service leave claim?
You can check if you have reached an entitlement by logging into our Worker Portal.
If you have reached an entitlement, you can download a claim form from our website by visiting one of the pages listed below, complete it and submit it to us via email at email@example.com.
Can I submit a claim as a precaution and then cancel it?
While we understand that circumstances are changing rapidly at this time, to avoid the potential for overpayments or putting unnecessary pressure on our resources, we request that you wait until you have made a conclusive decision to proceed with your claim before submitting a claim form.
Is there a hardship early release provision for workers to access their long service leave benefits before reaching an entitlement?
A new early release entitlement is now available to workers who have at least 18 months of service recorded in the ACT alone with at least one day of service recorded in the last 12 months, whose normal pattern of work has been severely impacted by COVID-19.
The special early release entitlement is available to workers throughout the current COVID-19 emergency declaration made under the Public Health Act 1997. Applications for this benefit must be made whilst the COVID-19 emergency declaration is in force.
Can I come into the office for in-person assistance?
The office will be closed to the public from 2:30 pm on 12 August 2021 for the duration of the ACT lockdown.
We will advise in our website when the Authority re-opens the office for in-person assistance.
What happens if I can’t lodge my quarterly return by the due date?
The Authority has provisions to offer Employers an extension of time for lodgement and payment of quarterly returns. If you think you may be unable to lodge and pay your return on time, please contact us on or before the due date at firstname.lastname@example.org to request an extension of time.