In the cleaning scheme, workers are grouped in 2 distinct groups, with the key differences highlighted below:
|Employees||Mandatory – must be registered by the Employer||1.2% of gross ordinary wages, paid by the employer||Accrued long service leave||Includes full-time, part-time and casual employees performing relevant work. Also includes workers on a visa that allows them to work in Australia|
|Contractors||Optional – can self-register||1.67% of ordinary remuneration or profit component, paid by the contractor||Contribution refund plus interest||Includes working directors, sole traders or individual partners in a partnership.|
Employees will normally be registered by their employer when they start work with that employer. Once registered, employees will receive a letter outlining their registration number. If you do not think you have been registered and you have not received a letter from the Authority with your registration details, you can complete and submit an Employee Registration Form.
Contractors have the option of self-registering (see Contractors).
Workers can log into the Worker Portal using their registration details to check and update their contact details and to see their service history. Alternatively, workers can contact the Authority via phone or email.
Workers will also receive an Annual Statement each year to ensure that all work has been recorded correctly and that their contact details are current. If you are have not received your Annual Statement, please log on to the Worker Portal to check and update your contact details.
Service accrued in the scheme includes service recorded as an employee and/or contractor. For example, a worker who recorded 7 years as an employee and 3 years as a contractor has accumulated a total of 10 years of service in the scheme.
All workers registered in the cleaning scheme in the ACT on or after 24 June 2000 accrue 8.67 weeks of long service leave for every 10 years of service.
See Claims for further information on entitlements and how to claim.
A worker will be deregistered in the ACT four years after the last day of service recorded in the ACT, unless the worker has advised the Authority that they are having service recorded interstate.
A letter will be posted to the worker’s registered address approximately 3-6 months prior to the date their account is due to be deregistered. Workers must respond to this letter with proof of continued work in the industry in order to avoid being deregistered.
The only way a deregistered account can be reactivated is if the worker has recorded service in another state or territory within 4 years of the cease date recorded in the ACT.
The cleaning scheme is portable within participating jurisdictions. Participating jurisdictions include the ACT, NSW and QLD. Each state or territory will have a record of the service recorded while in that state or territory.
When a worker moves interstate, they need to register with the long service scheme in the new state or territory.
When a worker is ready to make a claim, they should claim in the state or territory where they last recorded service. That state or territory will contact the other states and territories to confirm the total registered service balance and will be responsible for paying the claim.
Workers must also notify each state or territory where they have service recorded when they start work in another state or territory to avoid deregistration from inactivity.
Employees who believe they have service missing from their service history with the Authority need to ensure they were:
- working in the contract cleaning industry in the ACT;
- performing relevant work; and
- an employee.
If an employee meets this criteria, they can contact the Authority for information on how to lodge a missing service claim.
Employees will need to provide the Authority with evidence of their work in the industry, such as copies of their pay slips or group certificates for the period of service missing. The Authority will then investigate and follow up with the employer.