ACT Leave is committed to providing high quality, professional services to our clients and aim to treat everyone interacting with ACT Leave in a fair and appropriate way.
We view compliments or complaints as a valuable tool for both assessing and improving our performance.
Complaints can be made in several ways:
We view compliments or complaints as a valuable tool for both assessing and improving our performance.
Complaints can be made in several ways:
by email:
ACTLeavecomplaints@actleave.act.gov.au This inbox is monitored by the Chief Operations Officer Unit, and all correspondence will be acknowledged within two business days of receipt (i.e. when the complaint was received to the email inbox).by post:
ACT Leave Complaints ACT Leave PO Box 264 Jamison Centre ACT 2614 Complaints received by post will be provided to the Chief Operations Officer Unit and will be acknowledged within two business days of receipt by ACT Leave.in person:
Trevor Pearcey House, 1/28 Thynne Street, Bruce ACT 2617 Complaints received in person will be documented by the ACT Leave staff member receiving the complaint and will be provided to the Chief Operations Officer Unit who will acknowledge the complaint within two business days of receipt by ACT Leave.by phone:
02 6247 3900 Complaints received by phone will be documented by the ACT Leave staff member receiving the complaint and will be provided to the Deputy Registrar Unit who will acknowledge the complaint within two business days of receipt by ACT Leave.More information
For more information on the process and steps to follow when making a formal complaint, please refer to the ACT Leave Complaints Management Policy.