Industries

Portable long service leave for the services industry

Get ready for a portable long service leave scheme for the services industry

On 1 April 2025, the Contract Cleaning Scheme transitioned into the new Services Industry Scheme. From 1 July 2026, the Services Industry Scheme will expand to include hairdressing and beauty services and accommodation and food services, including hospitality services. 

Registration is compulsory for all employers and their employees—full-time, part-time, casual and apprentices—performing eligible work within the ACT. 

Employers entering the Services Industry Scheme will need to be registered by 1 July 2026, and will need to register their eligible employees in the first return period by the end of October 2026.

Are you an eligible employer or worker?

A screenshot of the Services Scheme eligibility calculator

Find out if you're covered

Use our streamlined tool to quickly determine whether you need to register as an employer, or if you’re covered as a worker under the Services Industry Scheme.

Register your business for the scheme

Get ready for the new Services Industry Scheme and register your business today.

The process couldn’t be easier! All you have to do is complete the registration form linked below.  

Once you have registered, you will not need to do anything further until we activate your registration on 1 July 2026 when the scheme commences. After your registration becomes active, we will contact you with more information. 

Access the valuable benefits of portable long service leave for the services industry

We administer the portable long service leave scheme for the services industry in the ACT in accordance with the Long Service Leave (Portable Schemes) Act 2009.

The scheme allows eligible workers, including apprentices, to move between employers in the services industry while accruing service towards a long service leave entitlement.

The scheme also allows workers to accrue long service leave while self-employed.

In the ACT, services industry workers are entitled to:

  • 6.06 weeks of portable long service leave after 7 years of recorded service in the industry
  • 0.867 weeks of leave for every year thereafter.

How the Services Industry Scheme works

In the ACT, employers with employees covered under the scheme must:

  • register their business and employees with us
  • record service for their covered employees by submitting quarterly returns
  • pay a levy set at 1.07% of the gross ordinary wages of their covered employees.

Employers do not pay a levy for apprentices as long as a copy of the apprentice’s training contract has been provided to ACT Leave.

Contractors, such as working directors, sole traders or individual partners in a partnership, have the option to make their own contributions if they wish to accrue service in the scheme. Contractor registration with the scheme is voluntary. The benefit is a payment instead of leave.

When a worker decides to claim some or all of their portable long service leave entitlement, they can lodge a long service leave claim form with ACT Leave.

Changes to the Contract Cleaning Industry Scheme

Contract cleaning has moved from a stand-alone scheme into the broader Services Industry Scheme. 

No action is required for existing registered employers and workers in the Contract Cleaning Industry Scheme in the ACT. Contract Cleaning Industry Scheme employers and workers have been automatically transferred to the new Services Industry Scheme. Processes will remain unchanged through the employer and worker portals.

Any new contract cleaning industry employers not previously registered with ACT Leave will need to register both the business and their employees in the Services Industry Scheme.

The introduction of the Services Industry Scheme will not impact any existing long service leave accruals or entitlements for a worker and their current employer.

Coverage for employers and workers in the services industry

Employers and workers will be covered under the Services Industry Scheme if they operate within the:

  • contract cleaning industry (From 1 April 2025)
  • hairdressing and beauty services, within the meaning of the ANZSIC, Division S, Class 9511 (From 1 July 2026)
  • accommodation and food services, including hospitality services, within the meaning of the ANZSIC, Division H (From 1 July 2026).

An employer is defined as someone who operates a business in the ACT for the predominant purpose of engaging in the services industry. 

A worker can be an employee working for salary or wages, or a contractor, working director, sole trader or individual partner in a partnership. Employees can be full-time, part-time or casual.

Eligible work in the services industry

Eligible services include:

Contract Cleaning 
Cleaning work provided to other people through the provision of workers’ services which involves:

  • work that has the sole or main purpose of making or keeping premises clean
  • collecting or sorting waste at or for a waste management facility, provided the employer has a contract with the ACT Government.

Hairdressing and beauty 
Work in the hairdressing and beauty services industry includes:

  • hairdressing and barbering services such as cutting, grooming, styling and shaving hair or beards
  • hair restoration services, such as regrowth treatment
  • beauty services, such as waxing, electrolysis, threading
  • make-up services
  • nail care, such as manicures and pedicures
  • non-medical skin care, such as facials
  • aesthetic and beauty medical services and treatments, such as laser therapy, cosmetic injectables, microblading, skin peels, LED light therapy and dermal care
  • tanning, such as spray-tans.

Accommodation 
Work in the accommodation industry must be for a business providing short-term accommodation for visitors, in a hotel, motel, or other similar establishment and includes, but is not limited to:

  • front of house services, such as a receptionist, host, housekeeper, concierge, room attendant, parking attendant etc.
  • serving food and/or beverages to customers for consumption generally on the premises, performed by a server, waitstaff, cashier etc.
  • preparing food and/or beverages to be served to customers for consumption generally on the premises, such as a chef, kitchenhand, barista, bartender etc.

Accommodation and food services work does not include providing professional, scientific and technical services, such as head office management, accounting, human resources, marketing, advertising, legal, etc. (within the meaning of the ANZSIC, Division M).

Cafés and restaurants 
Work in the café and restaurant industry includes:

  • serving food and/or beverages to customers for consumption generally on the premises, performed by a server, waitstaff, cashier etc.
  • preparing food and/or beverages to be served to customers for consumption generally on the premises, performed by a chef, kitchenhand, barista, bartender etc.

Takeaway food 
Work in takeaway food service settings includes:

  • serving food and/or beverages to customers for consumption on or off the premises
  • preparing food and/or beverages to be served to customers for consumption on or off the premises, which could be performed by a chef, kitchenhand, barista, bartender etc.

Catering 
Work in catering services includes:

  • airline food catering
  • general catering for specified events or locations.

Pubs, taverns and bars 
Work in a pub, tavern and bar establishment includes:

  • serving food and/or beverages to customers for consumption generally on the premises, performed by a server, waitstaff, cashier etc.
  • preparing food and/or beverages to be served to customers for consumption generally on the premises, performed by a chef, kitchenhand, barista, bartender etc.

Clubs (hospitality) 
Work in a hospitality club includes:

  • serving food and/or beverages to customers for consumption generally on the premises, performed by a server, waitstaff, cashier etc.
  • preparing food and/or beverages to be served to customers for consumption generally on the premises, performed by a chef, kitchenhand, barista, bartender etc.
Not covered under the services industry

Work providing professional, scientific and technical services such as head office management, accounting, human resources, marketing, advertising, legal, etc. (within the meaning of the ANZSIC, Division M) is not covered by the scheme.

Employers or workers who are involved with any of the above industries or roles and are unsure of their eligibility can use the Services Scheme Eligibility Tool to determine whether they need to register for the scheme. 

If you’re not sure if your employees are covered, contact us to clarify.

Interstate service in the services industry

Portable long service leave schemes exist for the contract cleaning industry in NSW, Queensland and Victoria. At this stage, ACT Leave only has an agreement with NSW and Queensland to recognise service recorded for workers within the contract cleaning industry.

We will calculate and pay any portion of interstate service included in your claim in line with the law and policies of the relevant interstate scheme. 

For questions about portable long service leave in other states and territories, contact the provider in the relevant jurisdiction.

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For workers

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For employers