Change to payment reference details

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Change to payment reference details

28 January 2025

Some payment reference details have changed with the launch of our new client portal.

Please take a moment to review your invoice and ensure that your payment reference is correct before processing your payment. This will ensure we can allocate your payment to your appropriate account.

Your new payment details can be found on your invoice as well as in the ‘How to Pay’ section on your dashboard in the new client portal.

BPAY is our preferred payment method.

If you are unsure what reference number you should use, please contact us.

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More Updates

Important update: Changes to the Services Industry Scheme

On 20 March 2025 the Minister for Skills, Training and Industrial Relations announced changes to the upcoming Services Industry Scheme.

From 1 April 2025 the Contract Cleaning Industry Scheme will transition into the new Services Industry Scheme.

However, the new industries of hairdressing and beauty and food and accommodation services will now join the Services Industry Scheme on 1 July 2026.

Learn more about the Services Industry Scheme

From 1 April 2025, portable long service leave coverage in the ACT will extend to eligible workers in the services industry with the commencement of the Services Industry Scheme.

The scheme incorporates the existing Contract Cleaning Industry Scheme and new industries of hairdressing and beauty services and accommodation and food services, including hospitality services.

Navigate the new portal with our handy resources

We’ve created some handy resources for you to make your transition to the new client portal easier.

Visit the Resources page on our website where you will find animation videos and step-by-step guides to walk you through the new system.