The new ACT Leave client portal is now available.
Employers
What employers need to know:
Registered employers will experience the additional benefits of improved self-service functionality for:
- submitting quarterly returns
- requesting reimbursements directly within the portal
- requesting time extensions for submission and payment of returns
- overpayment refund requests
- providing account access to additional users
- accessing previous returns, transactions and current worker information.
Your first quarterly return to be processed in the new portal will be for the October-December period and is due on 31 January 2025. Quarterly return information will be generated on Friday 13 December 2024. The portal resources we have created will guide you through completing your return, however, do not hesitate to contact us if you need any further assistance.
You can now use the portal directly to request a reimbursement, by selecting ‘I want to’, followed by ‘Request Reimbursement’. If you prefer to complete a PDF form and submit it through an alternate channel, you can still do so by following the instructions on the Forms page on our website.
You can also use the portal to request a refund, extension of time, appeal an infringement notice or request a penalty waiver.
What employers need to do:
- You’ll be able to access the new portal through the client portal page on our website. If you have previously saved the direct link to the current portal, please update your bookmark with the new link.
- Initially, for security purposes, only the primary contact for each account will have access to the portal.
- When logging in to the Employer Portal for the first time, you will be required to create a new password and set up Two-factor Authentication. Follow the on-screen prompts to complete these steps.
- After gaining access to the portal, you will be able to add additional users who you would like to have account access.
Workers
What workers need to know:
The new portal has an improved, user-friendly dashboard and heightened security measures with two-factor authentication, providing a smoother and safer overall experience.
You now have improved self-service functionality, including the ability to:
- view your service days and entitlement
- see recent contributions paid by your employer
- apply for long service leave benefits within the portal
- register interstate service
- update your contact details
- view correspondence and annual statements
- investigate missing service.
You can now claim a benefit directly through the portal. If you prefer to complete a PDF form and submit it through an alternate channel, you can still do so by following the instructions on the Forms page on our website.
What workers need to do:
- You’ll be able to access the new portal through the client portal page on our website. If you have previously saved the direct link to the current portal, please update your bookmark with the new link.
- If you have previously registered for an online account, you will be able to log in as usual, using your Worker ID/email address and password.
- When logging in to the Worker Portal for the first time, you will be required to create a new password and set up two-factor authentication. Follow the on-screen prompts to complete these steps.
- If you have not previously registered for an online account with ACT Leave, on the Worker Portal login page select ‘Register for Online Access’. You will need your Worker ID, which you would have received when you were registered for portable long service leave.
We're here to help!
We understand that learning a new system isn’t always easy.
To ensure a smooth transition, we have developed animation videos and step-by-step guides to help you navigate the new system. These are available on the Resources page on our website.
You can also contact us if you need assistance by emailing enquiry@actleave.act.gov.au or calling 02 6247 3900 to speak to a client service representative.
