Temporary closure – ICT network upgrade on 30 March 2026

News

Temporary closure – ICT network upgrade on 30 March 2026

27 March 2026

ACT Leave will be closed on Monday 30 March 2026 as we upgrade our ICT network and introduce a new call centre to improve our services.

During this time, we will be unable to respond to phone and email enquiries and reception will be closed.

The client portal will remain available and can be accessed as usual throughout the upgrade period.

If your enquiry is not urgent, we encourage you to contact us from Tuesday 31 March 2026.

We appreciate your patience and look forward to continuing to support you with an improved service experience.

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More Updates

Change to payment reference details

Some payment reference details have changed with the launch of our new client portal.

Please take a moment to review your invoice and ensure that your payment reference is correct before processing your payment. This will ensure we can allocate your payment to your appropriate account.

Your new payment details can be found on your invoice as well as in the ‘How to Pay’ section on your dashboard in the new client portal.

If you are unsure what reference number you should use, please contact us.

New client portal is now live!

The new ACT Leave client portal is now available.

The new portal has an improved user-friendly dashboard and heightened security measures with Two-factor Authentication, providing a smoother and safer overall experience.

Holiday Shutdown

We will be closed for the holiday shutdown from 12pm Tuesday 24 December 2024, and will be back in the office at 8.30am on Thursday 2 January 2025.