Client Portal
Access your account or sign up
Here you can manage your leave account, update your details and keep in control over your long service leave information.
If you’re a new user, you’ll be prompted to create an account after you enter the worker or employer portal.
New Client Portals are live!
To ensure a smooth transition, we have developed animation videos and step-by-step guides to help you navigate the new system. These are available on the Resources page on our website.
Need help logging into the portal?
Visit our Resources page for portal user guides.
Contact us if you require further assistance with the portal.
Latest updates
2 December 2025
Claim payment processing during the holiday period
The last claim payment run for 2025 will be Thursday 18 December. Claims received after this date will be processed in the new year, with the first claim payment run of 2026 scheduled for Thursday 8 January.
If you plan to take long service leave over the holiday period, please submit your benefit claim as soon as possible to ensure payment is made before your leave starts.
If you plan to take long service leave over the holiday period, please submit your benefit claim as soon as possible to ensure payment is made before your leave starts.
2 December 2025
Christmas closure
ACT Leave will be closed from 12pm on 24 December 2025. We will resume phone and online services from 2 January 2026, with the office reopening for in-person assistance on 5 January 2026.
4 November 2025
Safe Work Month at ACT Leave
ACT Leave spent the past month refreshing our workplace health and safety knowledge during National Safe Work Month.
17 September 2025
ACT Leave appoints their new CEO
ACT Leave is pleased to announce that the ACT Leave Board has appointed Ms Cassandra Webeck to the role of Chief Executive Officer and Registrar for five years.
9 September 2025
2024-25 worker annual statements
ACT Leave has begun issuing worker annual statements for the 2024-25 period via email.
Statements are being issued progressively by industry.
Statements are being issued progressively by industry.
2 September 2025
Contractor Interest Rates
There’s been an update to the rate of interest for contractors operating in our portable long service leave schemes.
Head to the Resources Page to view the new rates.
Head to the Resources Page to view the new rates.
18 August 2025
Canberra Careers Xpo 2025
Last week ACT Leave exhibited at the Canberra Careers Xpo, where we spoke with future workers—many who plan to choose careers in our covered industries, and provided them and their parents with information about our portable long service leave schemes.
5 August 2025
Services Industry Scheme Communication Kit for Employers
ACT Leave has developed a comprehensive Services Industry Scheme Communication Kit for all Services Industry employers, designed to help you prepare for your entry into the scheme on 1 July 2026.
The kit contains helpful information about the Services Industry Scheme, as well as resources to assist you to communicate with your employees about the scheme.
The kit contains helpful information about the Services Industry Scheme, as well as resources to assist you to communicate with your employees about the scheme.
3 July 2025
Worker PAYG Summaries are now available
Worker PAYG Summaries for the 2024-25 financial year are now available.
Workers can access them by logging into their MyGov portal.
Workers can access them by logging into their MyGov portal.
19 June 2025
Keep your contact details up to date
The beginning of the new financial year is a good time to make sure your contact details are up to date.
Remember to use your own email account, rather than a joint account or one belonging to a family member—this ensures we can always reach you with important information when we need to.
You can update your contact details at any time in the client portal.
Remember to use your own email account, rather than a joint account or one belonging to a family member—this ensures we can always reach you with important information when we need to.
You can update your contact details at any time in the client portal.
19 June 2025
End of financial year
The last claims payment for the 2024-25 financial year will be on Thursday 26 June 2025.
To be included in this payment, claims must have been submitted by Thursday 12 June 2025.
To be included in this payment, claims must have been submitted by Thursday 12 June 2025.
19 May 2025
Need help using the client portal?
Need some extra help using the client portal?
Check out these step-by-step guides:
Check out these step-by-step guides:
15 May 2025
Want to make a claim?
2 April 2025
ACT Leave is on social media
ACT Leave recently joined social media.
We are now active on Facebook, Instagram and LinkedIn and will be posting regular updates.
Be sure to follow us to keep up to date!
We are now active on Facebook, Instagram and LinkedIn and will be posting regular updates.
Be sure to follow us to keep up to date!
1 April 2025
The Services Industry Scheme has commenced!
From today, 1 April 2025, the Contract Cleaning Industry Scheme no longer exists as a separate scheme and has been rolled into the new Services Industry Scheme.
The new industries of hairdressing and beauty services and accommodation and food services, including hospitality services will join the scheme on 1 July 2026.
There are no changes to employer obligations or worker entitlements under the new scheme.
The new industries of hairdressing and beauty services and accommodation and food services, including hospitality services will join the scheme on 1 July 2026.
There are no changes to employer obligations or worker entitlements under the new scheme.
29 March 2025
Planned portal outage
The client portals will be unavailable for approximately 60 minutes from 8am on 1 April 2025 to transition the Contract Cleaning Scheme into the new Services Industry Scheme.
21 March 2025
Important update: Changes to the Services Industry Scheme
On 20 March 2025 the Minister for Skills, Training and Industrial Relations announced changes to the upcoming Services Industry Scheme.
From 1 April 2025 the Contract Cleaning Industry Scheme will transition into the new Services Industry Scheme.
However, the new industries of hairdressing and beauty and food and accommodation services will now join the Services Industry Scheme on 1 July 2026.
From 1 April 2025 the Contract Cleaning Industry Scheme will transition into the new Services Industry Scheme.
However, the new industries of hairdressing and beauty and food and accommodation services will now join the Services Industry Scheme on 1 July 2026.
28 January 2025
Change to payment reference details
Some payment reference details have changed with the launch of our new client portal.
Please take a moment to review your invoice and ensure that your payment reference is correct before processing your payment. This will ensure we can allocate your payment to your appropriate account.
Your new payment details can be found on your invoice as well as in the ‘How to Pay’ section on your dashboard in the new client portal.
If you are unsure what reference number you should use, please contact us.
Please take a moment to review your invoice and ensure that your payment reference is correct before processing your payment. This will ensure we can allocate your payment to your appropriate account.
Your new payment details can be found on your invoice as well as in the ‘How to Pay’ section on your dashboard in the new client portal.
If you are unsure what reference number you should use, please contact us.
20 December 2024
Holiday Shutdown
We will be closed for the holiday shutdown from 12pm Tuesday 24 December 2024, and will be back in the office at 8.30am on Thursday 2 January 2025.
19 December 2024
Navigate the new portal with our handy resources
We’ve created some handy resources for you to make your transition to the new client portal easier.
Visit the Resources page on our website where you will find animation videos and step-by-step guides to walk you through the new system.
Visit the Resources page on our website where you will find animation videos and step-by-step guides to walk you through the new system.
6 December 2024
Change to BPAY details for some Working Directors
With the launch of the new portal, BPAY payment details have changed for some Working Directors to enhance security, streamline payment processes, and integrate more seamlessly with the new system.
The new BPAY details are now in effect.
The new BPAY details are now in effect.
5 December 2024
New client portal is now live!
The new ACT Leave client portal is now available.
The new portal has an improved user-friendly dashboard and heightened security measures with Two-factor Authentication, providing a smoother and safer overall experience.
The new portal has an improved user-friendly dashboard and heightened security measures with Two-factor Authentication, providing a smoother and safer overall experience.
1 December 2024
Pre-register for the Services Industry Scheme
Eligible Services Industry employers can now pre-register for the Services Industry Scheme commencing on 1 April 2025.
Follow the Pre-register your business link on the Services Industry page to access the pre-registration form.
Follow the Pre-register your business link on the Services Industry page to access the pre-registration form.
26 November 2024
Important Client Portal information
ACT Leave is launching a new client portal to provide a more streamlined way of managing portable long service leave within the ACT.
To prepare for the launch of the new system, the current portal will be switched off from 3.55pm on Thursday 28 November 2024. From this time there will be no access to the portals, including for ACT Leave staff.
We expect the new portal will be available by Thursday 5 December 2024.
To prepare for the launch of the new system, the current portal will be switched off from 3.55pm on Thursday 28 November 2024. From this time there will be no access to the portals, including for ACT Leave staff.
We expect the new portal will be available by Thursday 5 December 2024.
31 October 2024
Acknowledging National Safe Work Month
October is National Safe Work Month, and ACT Leave staff have been getting in the spirit by taking the opportunity to refresh our workplace health and safety knowledge.
1 October 2024
Quarterly Return reminder: July – Sept 2024
Return lodgement and payment for the July to September quarter is due by Thursday 31 October 2024.
Contact us ahead of time if you require assistance with submitting your return.
Contact us ahead of time if you require assistance with submitting your return.
23 September 2024
Newsletter – 23 September 2024
The latest edition of the ACT Leave newsletter is out now!
Find out more information about the end of financial year, our new client portal, upcoming changes to levies, and more.
Find out more information about the end of financial year, our new client portal, upcoming changes to levies, and more.
2 September 2024
Learn more about the Services Industry Scheme
From 1 April 2025, portable long service leave coverage in the ACT will extend to eligible workers in the services industry with the commencement of the Services Industry Scheme.
The scheme incorporates the existing Contract Cleaning Industry Scheme and new industries of hairdressing and beauty services and accommodation and food services, including hospitality services.
The scheme incorporates the existing Contract Cleaning Industry Scheme and new industries of hairdressing and beauty services and accommodation and food services, including hospitality services.
2 September 2024
Upcoming change to the Contract Cleaning Scheme
From 1 April 2025, portable long service leave coverage in the ACT will extend to eligible workers in the services industry with the commencement of the Services Industry Scheme.
Once the scheme commences, the Contract Cleaning Industry Scheme will no longer exist as a separate scheme and will instead be incorporated into the new Services Industry Scheme.
Once the scheme commences, the Contract Cleaning Industry Scheme will no longer exist as a separate scheme and will instead be incorporated into the new Services Industry Scheme.
9 August 2024
Employee annual statements are now available on the Worker Portal
Your employee annual statement shows the number of service days your employer has recorded for work you performed in a covered industry within the ACT in the previous financial year, as well as the wages that have been recorded for you.
We recommend checking your statement carefully, as any missing service or incorrect information may affect your entitlement.
To view your annual statement, please log in to our Worker Portal.
We recommend checking your statement carefully, as any missing service or incorrect information may affect your entitlement.
To view your annual statement, please log in to our Worker Portal.
16 July 2024
Quarterly Return reminder: April – June 2024
Return lodgement and payment for the April to June quarter is due by Wednesday 31 July 2024.
26 June 2024
PAYG summaries for claims paid in 2023-2024
ACT Leave do not provide a PAYG payment summary when employees receive a benefit. Instead, workers receive an end of financial year income statement through the Australian Taxation Office (ATO) online services in myGov.
All payment summaries for long service leave claims paid in the 2023-24 financial year have been completed and lodged with the ATO, and can be accessed in your myGov account.
All payment summaries for long service leave claims paid in the 2023-24 financial year have been completed and lodged with the ATO, and can be accessed in your myGov account.
18 June 2024
Newsletter – 18 June 2024
The latest edition of the ACT Leave newsletter is out now!
Find out more information about the end of financial year, our new client portal, upcoming changes to levies, and more.
Find out more information about the end of financial year, our new client portal, upcoming changes to levies, and more.
11 June 2024
Want a claim paid before the end of June?
If you want to receive a claim payment before the end of the financial year, please submit your long service leave claim form as soon as possible to ensure we can process your request in time.
The last payment date for this financial year will be Thursday 27 June 2024. The first payment processing date for the new financial year will be Thursday 4 July 2024.
We cannot guarantee the payment of any claims submitted in the last week of June.
The last payment date for this financial year will be Thursday 27 June 2024. The first payment processing date for the new financial year will be Thursday 4 July 2024.
We cannot guarantee the payment of any claims submitted in the last week of June.
15 May 2024
ACT Leave at the Small Business Expo
Earlier this month, ACT Leave exhibited at the inaugural Canberra Small Business Expo, which was a great way for us to speak with existing and prospective employers and workers about portable long service leave in the ACT.
16 April 2024
Quarterly Return reminder: January – March
Return lodgement and payment for the January to March quarter is due by Tuesday 30 April 2024.
20 March 2024
No employees? Lodge a ‘nil’ return.
If you are a registered employer and no longer have employees, you are still required to lodge a nil return by the due date each quarter, or you may receive penalties for late lodgement.
Alternatively, if you wish to stop your registration and no longer lodge nil returns, please contact us.
20 March 2024
Ausleave Conference 2024
In February, representatives from all states and territories came together at the National Portable Long Service Leave Conference hosted by the Victorian Portable Long Service Leave Authority.
6 February 2024
IMPORTANT INFORMATION: Increase to the Security Industry levy rate
Effective from 1 July 2024, the levy rate for the Security Industry Scheme will increase to 1.47%. An email advising of the change was sent on 5 February 2024.
6 February 2024
IMPORTANT INFORMATION: Increase to the Community Sector levy rate
Effective from 1 July 2024, the levy rate for the Community Sector Industry Scheme will increase to 1.85%. An email advising of the change was sent on 5 February 2024.
30 January 2024
IMPORTANT INFORMATION: Increase to the Building & Construction levy rate
Effective from 1 October 2024, the levy rate for the Building & Construction Industry Scheme will increase to 2.75%. An email advising of the change was sent on 30 January 2024.
9 December 2023
Quarterly Return reminder: October – December
Returns notifications for the October to December quarter will be emailed on 14 December 2023.
Return lodgement and payment will be due by Wednesday 31 January 2024.
1 December 2023
Holiday shutdown
We will be closed for the holiday shutdown from 12pm Friday 22 December 2023, and will be back in the office at 8.30am on Tuesday 2 January 2024.
21 November 2023
CEO launches our new website
It is with pleasure that we announce the first step in a period of change for ACT Leave.
Today we launch our new website offering a wealth of information which we hope will assist you to better understand portable long service leave arrangements in the ACT.
24 October 2023
New Services Industry Scheme
Portable Long Service Leave has been expanded to allow workers in the hairdressing, beauty, accommodation and food services industries to accrue long service leave. The new scheme will start in April 2025.
1 October 2023
Change to the Building & Construction levy
Effective from 1 October 2023, the employer levy rate for the Building and Construction Industry Portable Long Service Leave Scheme increased from 2.10% to 2.35%.